Frequently Asked Questions
Everything you need to know about your Google Beauty experience.
What is the status of my order?
You can track your order in real-time through your Google Account dashboard or by using the tracking link provided in your shipping confirmation email.
What is your return policy for beauty products?
We offer a 30-day return policy for most unopened beauty products. For hygiene reasons, used cosmetics can only be returned if they caused an adverse skin reaction.
Are your products cruelty-free?
Google Beauty is committed to ethical sourcing. The majority of our featured brands are certified cruelty-free, and you can filter for these specific standards on our product pages.
How do I know which shade is right for me?
We recommend using our 'Virtual Try-On' tool powered by Google AI, which uses your camera to accurately simulate how different shades will look on your skin tone.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, Google Pay, and PayPal to ensure a secure and seamless checkout process.